رابطه ی هوش هیجانی و ویژگی های شخصیتی با فرسودگی شغلی در کارکنان ناجا

نویسندگان

1 گروه روانشناسی دانشگاه محقق اردبیلی

2 گروه حقوق دانشگاه ازاد همدان ایران

چکیده

یکی از شاخص های مهم میزان موفقیت سازمان ها، افزون بر منابع مالی، وجود نیروی انسانی سالم، توانمند و متعهد است و این مساله به خصوص در حرفه هایی مانند نیروی انتظامی که با خدمات انسانی سر و کار دارند از حساسیت بیشتری برخوردار است. هدف این پژوهش تعیین و ارتباط هوش هیجانی و ویژگی های شخصیتی با فرسودگی شغلی در کارکنان ناجا بود. روش پژوهش همبستگی پیرسون بود. نمونه 65 نفر از کارکنان مرد نیروی انتظامی شهرستان فامنین بوده که به روش تصادفی ساده انتخاب شدند. اطلاعات جمع آوری شده از طریق پرسشنامه با استفاده از SPSS16 تحلیل و این نتایج حاصل شد: بین تمامی مولفه های هوش هیجانی با فرسودگی شغلی رابطه معنادار منفی و بین ویژگی های برون گرایی، توافق پذیری، وظیفه شناسی از ابعاد ویژگی های شخصیتی با فرسودگی شغلی رابطه معنادار منفی و نوروزگرایی با فرسودگی شغلی رابطه مثبت وجود دارد. ولی بین گشودگی به تجربه با فرسودگی شغلی رابطه معناداری حاصل نشد. همچنین نتایج نشان داد که هوش هیجانی و ویژگی های شخصیتی 30 درصد از کل واریانس فرسودگی شغلی را پیش بینی می کند. بنابراین اگر نیروی انتظامی از هوش هیجانی و از یک ارزشیابی شخصیت به عنوان قسمتی از فرایند و سیستم استخدام، استفاده نمایند، می توانند افرادی که احتمالا دچار فرسودگی شغلی خواهند شد، را شناسایی کنند.

کلیدواژه‌ها


عنوان مقاله [English]

The relationship between emotional intelligence and personality traits and burnout in police staff

نویسندگان [English]

  • Sajjad Almadani Someeh 1
  • eshagh heydari 2
2 hamedan iran
چکیده [English]

One of the most important indicators of the success of the organization, in addition to financial resources, the manpower healthy, capable and committed and this is especially in professions such as law enforcement, human services deal with the more sensitive it is. The aim of this study was to determine the relationship between emotional intelligence and personality traits with the police staff burnout. The study was Pearson. Of 65 workers in a city famenin police that were selected randomly. The information gathered through the questionnaire and the results were analyzed using spss16: Between all the components of emotional intelligence and burnout negative and significant relationship between extroversion, agreeableness, conscientiousness aspect of personality traits of neuroticism and burnout was significantly negative and positive relationship. But there was no significant relationship between openness to experience burnout. The results showed that emotional intelligence and personality traits predict 30% of the variance of burnout. So if enforcement of emotional intelligence and a personality assessment as part of the process and system of recruitment, use, can people who may be experiencing burnout, to identify.

کلیدواژه‌ها [English]

  • Emotional Intelligence
  • Personality Traits
  • burnout
  • Police staff
Bakker, A. B., Costa, P. L. (2014). Chronic job burnout and daily functioning: A theoretical analysis. Burnout Research, 1, 112-119.

Bekker, A., Van Der zee, K. I., Lewig, K. A. and Dollard, M. F. (2006). The Relationship between the Big Five personality factor and Burnout: A study among volunteer counselors. The Journal of Social Psychology, 146: 31-50.

Bakker, A. B., Demerouti, E. (2014). Job demands–resources theory. In P. Y. Chen, & C. L. Cooper (Eds.), Work and wellbeing: Wellbeing: A complete reference guide (Vol. III) (pp. 37–64). Chichester, UK: Wiley-Blackwell.

Brand, T. (2007). An exploration of the relationship between burnout, occupational stress and emotional intelligence. Unpublished master,s thesis, Stellenbosch University.

Brich, P. L. (2003). The need for an operational definition of burnout. Family and community Health, 6: 12-24.

Cano-Garsia, F, J., Padilla-Munoz, E. M. & Garrasco-Ortiz, M. A. (2004). Personality and contextual variables in teacher burnout. Personality and Indivitual differences, www.elsevier. Com/locatelpaid.

Cazan Ana-Maria  , Năstasă Laura Elena.(2015). Emotional intelligence, satisfaction with life and burnout among university students Procedia, Social and Behavioral Sciences, 180, 1574 – 1578.

Ciarrochi J, Forgas JP, Mayer JD.(2001). Emotional intelligence in everyday life: a scientific inquiry. London: Psychology Press, 156-9.

Demerouti, E., Bakker, A. B., Leiter, M. (2014). Burnout and job performance: The moderating role of selection, optimization, and compensation strategies. Journal of Occupational Health Psychology, 19(1), 96-107.

Demerout ,Evangelia , Blanc, Pascale M. Le , Bakker et al.(2009). Present but sick: a three-wave study on job demands, presenteeism and burnout, Career Development International, 14: 1, 50-68.

Garrosa, E., Moreno-Jimenze, B., Liang, Y. & Gonzalez, J. I. (2006). The relationship between socio-demographic variables, job burnout, and hardy personality in nurses: an exploratory study. International Journal of Nursing studies.

Ghorpade, J., Lackritz, J, Singh, G. (2007). Burnout and Personality: Evidence from Academia, Journal of Career Assessment, 15(2): 240-256.

Gumbau, S. L., Soria, M. S. (2014). Loss and gain cycles? A longitudinal study about burnout, engagement and self-efficacy Burnout. Journal of Research, 1, 3-11.

Guthrie E, Black D, Bagalkote H, Shaw C, Campbell M, Creed F.(1998). Psychological stress and burnout in medical students: a five-year prospective longitudinal study. J R Soc Med; 91(5): 237-43.

Lambert E, Hogan NL. Jiang S.(2010). A preliminary examination of the relationship between organizational structure and emotional burnout among correctional staff. The Howard journal of Criminal Justice, 49 (2) pp. 125-146.

Maslach, C., Jackson, S. E. (1993). Manual of the Maslach Burnout inventory, 2nd editin. Palo Alto, CA: Consultig Psychologists Press.

Maslach and Jackson. (1996). Maslach Burnout Inventory Maual (3rd Ed). Palo Alto, Counting psychosis's press.

Maslach, C., Goldenberg, J. (1998). Preventin of burnout: new perspecties. Appl Prevent Psychol, 7: 63-74.

Maslach, C. (2001). What have we learned about burnout and health?, Psychology & Health, 16(5): 607-612.

Maslach, C. H. And Lieter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93 (3): 498-512.

Pines, A. M., Keinan, G. (2005). Stress and burnout: The signi ficant difference. Personality and Individual Differences, 39: 625-635.

Raec , R. ; Altmayer , M. ( 1999). Job stress, (GholamReza Khajepoor) Tehran, Industrial management publication.

Saiiari Abdulamir , Moslehi Motahareh & Valizadeh Rohollah. (2011). Relationship between emotional intelligence and burnout syndrome in sport teachers of secondary schools Procedia, Social and Behavioral Sciences, 15: 1786–1791.

Salovey P, Hsee CK, Mayer JD.(2003). Emotional intelligence and the self-regulation of affect. In: Wegner DM, Pennebaker JW, Editors. Handbook of Mental Control. New Jersey: Prentice-Hall,  58-62.

Swider, B.w, Zimmerman, R.D .(2010). Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes, Journal of Vocational BehaviorVolume 76(3): 487-506.

Thorsen, V. C., Tharp, A. L., Meguid, T. (2011). High rates of burnout among maternal health staff at a referral hospital in Malawi:A cross-sectional study. BMC Nursing, 10(9): 2-7.

Zaph, D. (2002). Emotional work and Psychological Well-being a review of the literature and some conceptual considerations. Journal of Human Resource Management Review, 12: 237-268.

Van Komen G J. (2000). Physician life and career health and development. In: Goldman LS, Myers M, Dickstein LJ, Editors. The handbook of physician health: the essential guide to understanding the health care needs of physicians. New York: American Medical Association, 289-99.